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Terms & Conditions.

The start of any good relationship begins with being open and honest. Our company and staff will go to extraordinary lengths to provide you with the most reliable and value driven services. By using this web site you automatically agree to adhere to the following terms and conditions. Should you not agree to these conditions, we will not be able to provide your rental needs.

  • Disclaimer - Squaremobile™ cannot be held responsible for any damage, loss or liability of whatsoever nature arising from the use or inability to use any product sold on this web site that is beyond our physical control OR by its nature is a partner product used as part of our rental services.
  • 100% Money back guarantee / Returns Policy - As we promised, should you not be 100% satisfied with your mobile rental product, Squaremobile™ will return your payment (excluding additional consumable bundles and insurance excess if applicable).
    No questions asked
  • Sim rental -
    - All SIM cards are issued in accordance with South African legal requirements and RICA registered at your request. Once registered and activated, we are unable to return payment for any additional airtime, SMS and/or data bundles as loaded on your request.
    - Please check whether your handset or device is network blocked (ask your current service provider); and confirm the correct SIM card size before making a purchase. If the requested Sim card size is incorrect, Squaremobile™ will process a Sim swap (which keeps the rental phone number). The delivery cost for the replacement SIM card is for your account and will be confirmed at time of processing. Any liability is expressly limited to the maximum purchase price of the product sold.
    - Instructions for returning faulty handsets: Please use the contact details provided on the delivery note. Please ensure you pack the product carefully. If the item you send back to us is incomplete or damaged, we will need to reduce the refund offered. Refunds are issued issue within 14 days of receiving your returned product (this applies from the date we receive the product(s) you are returning and not the date that you requested a refund).
  • Pricing - Prices displayed on our site are subject to change without notice. Prices that are quoted using our quotation system are valid for a period of 48 hours from the date issued.
  • Stock Availability - We cannot guarantee the availability of all products. Should a product be out of stock, you will be notified and allowed a refund or replacement item to the same value.
  • Payment- Rental services are pre-paid under normal rental circumstances. Payment options include:
    - PayPal Global services
    - Direct Deposit / Electronic Funds Transfer to our banking account
    - Add to your Cape Town accommodation account
    - Card payment on delivery
    Orders are confirmed once we receive your payment as per the agreed upon payment method. Once completed, your rental product will be shipped. SQUAREMOBILE™ reserves the right to cancel any products or service in order to prevent fraud (or attempts thereof).
  • Privacy Policy- When you email us, we may ask for certain information to be able to check this record and answer your questions quickly and accurately. When you contact us, in any way, we may make a note of this contact if it is relevant to your permanent record. This allows us to provide a higher level of ongoing customer care. We will keep your personal details, given to us by you or others during your relationship with us. These include:

    - details on application forms, telephonic conversations or in person
    - details provided in the rental process
    - details from credit reference and fraud detection agencies.

    You agree that we may use and update this centrally held information:
    - for credit and credit related services and to manage your accounts ;
    - to provide you with other services;
    - to identify other products and services which might be suitable;
    - to recover debts, prevent / detect fraud, money laundering and to check your identity.

    You agree that we may use your personal information to make a credit check on you before we provide you with any services, which may be recorded by the credit reference agencies. We may disclose information about how you run your accounts to the credit reference agencies. We and other organisations may also use credit reference agency and fraud prevention agency records that we receive about you, people financially linked to you and others in your household to help make decisions about you and them.

    We may also use your information for research and statistical analysis with the aim of improving our services.
  • Intellectual Property Rights- The images used to represent various products are specifically selected to provide a visual representation of the actual item. These images are for illustrative purposes only and cannot be used as an actual indication of item, feature, size, colour or any other specification. All logos are registered trademarks of their respective companies.